Job Description
Join our award-winning customer support team in Charlotte, NC where flexibility meets opportunity! ConnectCare Solutions is seeking passionate Call Center Agents to deliver exceptional service while enjoying customized work schedules that fit your life. As a key member of our dynamic team, you'll resolve inquiries, build client relationships, and contribute to our industry-leading satisfaction rates—all with the freedom to balance work and personal commitments. Why Choose Us? Competitive pay, comprehensive training, career advancement paths, and a vibrant downtown Charlotte office with modern amenities. Apply today and transform your flexibility into a rewarding career!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and process improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Flexible availability including evenings/weekends
- Positive attitude and resilience in fast-paced environments