Job Description
Join Cincinnati's premier customer service team! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy a dynamic work environment with flexible scheduling, comprehensive benefits, and rapid career growth opportunities. No experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed monthly KPIs (average handle time, CSAT scores)
- Collaborate with team leads on process improvements
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving
- 1+ years customer service experience preferred