Job Description
Join our award-winning customer service team in the heart of San Francisco! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. Perfect for career-driven professionals who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools like Salesforce
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in ticketing systems
- Collaborate with team leads for complex escalations
- Participate in ongoing product training sessions
- Identify upsell opportunities during client interactions
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and active listening skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree a plus)
- Passion for problem-solving and customer advocacy