Job Description
Join our award-winning customer service team in Memphis, TN! We're urgently seeking passionate Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in client databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Flexible schedule availability (evenings/weekends)
- Positive attitude under pressure
- US work authorization required