Job Description
Join our award-winning customer support team in Raleigh, NC! We're urgently seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment. No experience required – we provide full training! Apply today and start your career growth journey with us.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- U.S. work authorization required