Job Description
Join our award-winning team as a Call Center Agent in Baton Rouge, LA! We're seeking dynamic individuals to deliver exceptional customer experiences while representing top brands. Enjoy a supportive environment with competitive pay, comprehensive benefits, and clear growth paths. No experience? No problem—we provide paid training! Apply today to start your rewarding career journey.
What We Offer:
- Starting wage: $16/hour + performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and certification programs
- Flexible scheduling options
- Advancement opportunities to team lead/supervisor
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed KPIs (call handle time, CSAT scores, first-call resolution)
- Document interactions accurately in Salesforce/Zendesk systems
- Collaborate with team to improve service workflows
- Identify upsell opportunities for premium services
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (degree preferred)
- 6 months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with resilience under pressure