Job Description
Join our award-winning customer experience team as a Customer Support Trainee at Apex Solutions Group! We're seeking passionate individuals ready to launch careers in customer success with comprehensive paid training. This is your opportunity to develop industry-leading skills in a collaborative, growth-oriented environment while supporting innovative tech solutions for Fortune 500 clients. No prior experience required – we invest in your potential!
What We Offer:
- 4-week paid intensive training program with certification
- Clear career progression path to senior specialist roles
- Comprehensive benefits package (health/dental/vision)
- Hybrid work model (3 days office/2 days remote)
- Tuition reimbursement for continued education
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems (Salesforce)
- Collaborate with senior agents to resolve complex escalations
- Identify process improvement opportunities and suggest solutions
- Maintain 95%+ customer satisfaction score targets
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- Proficient with Microsoft Office and CRM systems
- Ability to thrive in fast-paced, dynamic environments
- Previous customer service experience a plus but not required
- Available for on-site training in Portland (first 4 weeks)
- Must pass background check and drug screening