Job Description
Join Houston's premier customer service team as a Direct Hire Call Center Agent! We're seeking energetic professionals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Houston. Our award-winning training program ensures rapid career growth with opportunities for advancement into leadership roles. Apply today and become part of a company that values your voice!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed daily performance metrics (handle time, satisfaction scores)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
- Identify and escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Resilience under pressure with conflict resolution experience
- Flexibility to work evenings/weekends as needed
- Bilingual (English/Spanish) candidates highly desired