Job Description
Join Denver's premier customer service hub and earn exceptional rewards! At Peak Performance Solutions, we value your expertise and offer industry-leading compensation for top-tier talent. Our state-of-the-art downtown facility provides an energizing environment where your communication skills directly impact client success. Enjoy comprehensive benefits, flexible scheduling options, and career advancement opportunities in one of America's fastest-growing tech markets.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and efficiency
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with cross-functional teams to improve processes
- Maintain detailed documentation of client interactions
- Participate in ongoing product and skills training
- Identify upsell opportunities to drive revenue growth
Qualifications
- 2+ years customer service or call center experience
- Proven ability to resolve high-complexity issues
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent required