Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in Kansas City! We're seeking empathetic communicators to deliver exceptional support to our valued clients. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your contributions matter. Perfect for students or professionals seeking work-life balance. Apply now to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT)
- Collaborate with team members for complex issue resolution
- Identify upsell opportunities based on customer needs
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure