Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent in the vibrant heart of New Orleans! At Delta Customer Solutions, we empower professionals to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. Immediate openings available!
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement
- Flexible scheduling options
- Modern downtown workspace with river views
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account services
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy
- Flexibility to work evenings, weekends, and holidays