Job Description
Join our award-winning support team as a Customer Support Trainee! We're seeking passionate individuals to launch their career in customer service at our Columbus headquarters. This comprehensive 12-week training program combines classroom learning with hands-on experience to develop your skills in technical troubleshooting, client communication, and problem resolution. Enjoy competitive pay, full benefits, and clear pathways to advancement within our growing organization. No prior experience required – we provide all training!
Responsibilities
- Master company products/services through immersive training modules
- Handle inbound customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet key performance metrics (response time, resolution rate)
- Identify process improvements and share feedback
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with empathy and patience
- Quick learner with adaptability to new technologies
- Valid Ohio driver's license (if field support required)