Job Description
Join our dynamic team at Aloha Tech Solutions as a Part-Time Customer Support Trainee! We're seeking enthusiastic individuals passionate about delivering exceptional service to our Hawaii-based clients. This entry-level role offers comprehensive training in our cutting-edge CRM systems, product knowledge, and conflict resolution techniques. Enjoy flexible scheduling while building a foundation in tech support, with opportunities for advancement into full-time positions. Our collaborative culture values aloha spirit and professional growth.
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Document interactions accurately in our ticketing system
- Collaborate with senior agents to resolve technical inquiries
- Participate in daily training sessions on products and protocols
- Identify and escalate complex issues to appropriate teams
- Maintain detailed knowledge base articles and FAQs
- Contribute to customer satisfaction metrics and feedback
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Excellent communication and active listening abilities
- Patience and empathy for diverse customer needs
- Ability to work flexible shifts including weekends
- Strong problem-solving and time management skills
- Previous customer service experience preferred
- Proficiency with Google Workspace tools