Job Description
Immediate opening with paid training! Join InnovateTech Solutions as a Tech Support Specialist in San Francisco. We're urgently hiring motivated individuals with no prior experience – we provide comprehensive training to launch your IT career. Work with cutting-edge technology while supporting Fortune 500 clients in a dynamic, collaborative environment.
Why join us?
- Free industry certification training (CompTIA A+, Google IT Support)
- Career advancement opportunities
- Competitive benefits package (health, dental, 401k)
- Flexible remote-first hybrid work model
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clientsDocument solutions in ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers on complex escalations
- Maintain knowledge base documentation
- Participate in daily team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent written/verbal communication
- Customer service mindset
- Ability to learn technical concepts quickly
- Valid work authorization required