Job Description
Join our dynamic team in Philadelphia with comprehensive training provided! We're urgently seeking motivated individuals for our entry-level Tech Support Specialist position. No prior experience required – we invest in your growth with paid training programs. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Philadelphia.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues efficiently
- Document troubleshooting steps in our CRM system
- Collaborate with senior technicians on complex cases
- Participate in ongoing training to enhance technical skills
- Maintain positive client relationships during support interactions
- Adhere to company security protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service-oriented mindset
- Must pass background check and drug screening
- Willingness to commit to 6-month training program