Job Description
Join TechNova Solutions' dynamic team as an Entry Level IT Support Specialist in the heart of New York City! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Our comprehensive training program ensures rapid skill development in cloud technologies and cybersecurity. Enjoy competitive benefits including flexible work arrangements and professional growth opportunities. Apply today to start your journey in the tech capital of the world!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage user account creation and permissions
- Assist with network infrastructure monitoring
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Implement cybersecurity best practices for end-users
- Participate in system upgrades and migration projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours during system maintenance
- Valid US work authorization required