Job Description
We are seeking enthusiastic and motivated individuals to join our growing team as Entry Level IT Support Specialists. This is an urgent hiring opportunity for those looking to kickstart their career in technology without prior experience. We provide comprehensive on-the-job training and a supportive environment to help you succeed.
In this role, you will be the first point of contact for our clients, assisting with technical issues, troubleshooting hardware and software problems, and ensuring our digital infrastructure runs smoothly. If you are a fast learner with a passion for technology and customer service, we want to hear from you.
Why Apply?
- No prior experience required – we train you.
- Competitive entry-level salary.
- Full-time hours with benefits.
- Growth opportunities within the company.
Responsibilities
- Assist customers and employees with technical inquiries via phone, email, and in-person support.
- Perform basic troubleshooting for hardware, printers, and network connectivity issues.
- Document technical support tickets and track the resolution of IT issues.
- Set up new workstations and configure office equipment for new hires.
- Monitor system performance and report potential technical anomalies.
- Maintain a clean and organized IT workspace.
- Collaborate with the senior IT team to implement new software updates and security patches.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and grow in a technical environment.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in simple terms.
- Reliable transportation and the ability to work occasional overtime.