Job Description
Are you looking for a career with a future? Apex Digital Solutions is urgently hiring for a Tech Support Specialist in New York, NY.
We offer comprehensive paid training for candidates with a passion for technology and customer service. No prior experience is required—just drive and a willingness to learn. Join a team that values growth and rewards performance.
Why Join Us?
- Immediate Start: Start earning today with our immediate hire process.
- Paid Training: Complete, paid training program to get you certified and ready.
- Career Growth: Clear pathways to management and senior technical roles.
- Competitive Pay: Base salary plus performance bonuses.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the IT team to escalate complex technical problems.
- Educate customers on best practices to prevent future issues.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate degree or higher preferred.
- Strong written and verbal communication skills in English.
- Basic computer literacy and ability to learn new software quickly.
- Reliable high-speed internet connection and a quiet home office environment.
- A positive attitude and a strong desire to help others succeed.
- Ability to work flexible shifts, including evenings and weekends.