Job Description
Launch Your Career in Technology with Paid Training
Are you looking for a stable, rewarding career with growth potential? Apex Innovations is expanding our team in Atlanta, GA, and we are looking for ambitious individuals to join our Technical Support department. We offer comprehensive paid training for all new hires—no prior experience is required, just a willingness to learn and a passion for helping others.
We provide a modern, collaborative work environment where your success is our priority. Join a company that invests in its people and offers a clear path from entry-level to leadership.
- Industry-Leading Training: 4-week paid onboarding program to master our tech stack and customer service protocols.
- Competitive Compensation: Base salary starting at $45,000 with quarterly performance bonuses.
- Full Benefits Package: Medical, dental, and vision insurance starting day one.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and email.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all customer interactions and solutions in the CRM database accurately.
- Collaborate with cross-functional teams to improve product features based on customer feedback.
- Conduct product demonstrations to new clients and explain complex technical concepts simply.
- Maintain up-to-date knowledge of our internal systems and external technology trends.
- Assist in the development and training of junior team members.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Strong written and verbal communication skills with a focus on customer satisfaction.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Ability to work independently while adhering to team targets and KPIs.
- Willingness to complete the mandatory paid training program.
- Resilient attitude with the ability to handle high-pressure situations calmly.
- Reliable home office setup with high-speed internet connection.