Job Description
We are Urgently Hiring for dynamic, driven individuals to join our growing team as Entry Level Technical Support Specialists. If you are looking to launch a career in the tech industry without prior experience, this is your opportunity to learn from the best while earning a competitive salary.
At Apex Digital Solutions, we specialize in providing top-tier IT support and customer success services to enterprise clients. We believe in promoting from within and investing in our team's future. You will receive comprehensive training, mentorship, and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay ($18 - $22/hour)
- Full benefits package (Health, Dental, Vision)
- Professional development and certification support
- Modern, collaborative work environment in downtown San Antonio
Responsibilities
- Assist customers with technical troubleshooting via phone, email, and live chat to resolve service issues efficiently.
- Document customer interactions and technical resolutions in our CRM system accurately and promptly.
- Collaborate with senior technicians and account managers to develop solutions for complex client problems.
- Stay updated on new software updates, patches, and company protocols to provide accurate guidance.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction scores.
- Act as a brand ambassador, maintaining a professional and positive demeanor in all client communications.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree or Bachelor’s degree in a related field is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Ability to multi-task in a fast-paced environment while maintaining attention to detail.
- A proactive problem-solving mindset and the willingness to learn new technologies quickly.
- Reliable internet connection and a quiet workspace if remote options are available.