Job Description
Launch Your Career in Technology Today
Welcome to Apex Tech Solutions, where innovation meets opportunity. We are seeking ambitious, driven individuals to join our growing team as Entry Level Technical Support Specialists. If you have a passion for problem-solving and a desire to learn the inner workings of modern IT infrastructure, this is the perfect place to start your professional journey.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations. We provide comprehensive training and mentorship, so no prior experience is required—just a hunger to grow.
Why Join Us?
- Competitive Salary: $48,000 - $60,000 annual base pay.
- Full Benefits: Health, dental, and vision insurance starting day one.
- Growth Path: Clear roadmap to Senior Engineer or Management roles.
- Modern Environment: Work with cutting-edge hardware and software in a collaborative office.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for end-users in a timely manner.
- Respond to incoming support tickets via phone, email, and chat with a customer-first approach.
- Document all technical issues, resolutions, and procedures in our internal knowledge base.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Conduct basic network troubleshooting and ensure client devices are secure and optimized.
- Assist in the deployment and configuration of new workstations and software updates.
- Provide exceptional training to new hires on internal support protocols.
Qualifications
- High School Diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Strong desire to learn and adapt to new technologies and software environments.
- Excellent written and verbal communication skills.
- Ability to think critically and solve problems under pressure.
- Basic understanding of computer components, operating systems (Windows/Linux), and internet protocols.
- A valid driver’s license and reliable transportation (for occasional on-site meetings).