Job Description
Join TechSprint Solutions and kickstart your career in technology! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Kansas City, MO. This full-time role offers immediate start and hands-on experience with cutting-edge systems. You'll work in a collaborative environment where your growth matters, with comprehensive training and mentorship opportunities. Perfect for recent graduates or career changers eager to build foundational IT skills while making tangible impact.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software including desktops, laptops, and peripherals
- Assist with network connectivity issues and basic system diagnostics
- Document technical issues and maintain accurate support ticket records
- Collaborate with senior IT staff on infrastructure projects
- Participate in cybersecurity awareness initiatives and best practices
- Support office equipment setup and maintenance
- Contribute to knowledge base articles for team documentation
Qualifications
- High school diploma or equivalent; associate's degree in IT or related field preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing needs
- Valid driver's license (occasional off-site support required)