Job Description
Launch your career in technology with our paid training program! Nexus Innovations Group is urgently hiring entry-level Tech Support Specialists in Oklahoma City. No experience required – we provide comprehensive hands-on training to transform motivated candidates into IT professionals. Join our dynamic team supporting Fortune 500 clients and enjoy competitive benefits, growth opportunities, and a collaborative work environment. This urgent hiring initiative targets ambitious individuals ready to build a future in tech.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document all interactions in CRM systems
- Collaborate with senior engineers on complex cases
- Participate in bi-weekly skills development workshops
- Maintain service level agreements (SLAs)
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows OS, internet browsers)
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Valid Oklahoma driver's license (for occasional on-site visits)
- Pass background check and drug screening