Job Description
Are you ready to start a new career but don't have professional experience? Horizon Tech Solutions is Urgently Hiring for Entry-Level Customer Service Representatives in Nashville, TN.
We are committed to developing talent. That is why we provide a comprehensive Paid Training Program for all new hires. If you have a positive attitude, strong work ethic, and a willingness to learn, we provide the tools you need to succeed.
Why Apply?
- No Experience Necessary: We train you from the ground up.
- Competitive Pay: Start at $18/hr with opportunities for rapid advancement.
- Benefits Package: Health, dental, and vision insurance available.
- Flexible Schedule: Various shifts to fit your lifestyle.
Job Overview
In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will work in a fast-paced environment that values teamwork and communication.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Guide customers through products and services using our training materials.
- Document customer interactions and feedback accurately in the CRM system.
- Identify customer needs and provide appropriate solutions efficiently.
- Collaborate with the support team to ensure high service standards.
- Participate in daily training sessions to improve skills and product knowledge.
Qualifications
- High School Diploma or GED equivalent.
- Must be 18 years of age or older.
- Strong verbal communication skills and active listening abilities.
- Reliable computer and high-speed internet connection.
- Ability to work in a fast-paced team environment.
- Self-motivated with a desire to learn new technologies.
- Valid driver's license (optional for remote roles, preferred for office roles).