Job Description
Join our dynamic Dallas team as an Entry-Level Technical Support Specialist! We're urgently hiring candidates with no prior experience—comprehensive training is provided. This is your opportunity to launch a rewarding IT career with a forward-thinking company offering competitive benefits and growth opportunities. Immediate start available for motivated individuals ready to excel in a fast-paced environment.
Why Join Us?
- PAID industry certification training (CompTIA A+, Google IT Support)
- Career advancement pathways to network engineering or cybersecurity
- Health insurance, 401k matching, and paid time off
- Modern downtown Dallas office with cutting-edge technology
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Document troubleshooting steps in ticketing systems
- Assist users via phone, email, and remote support
- Install and configure workstations and peripherals
- Collaborate with senior engineers on complex issues
- Participate in bi-weekly training sessions and certification prep
- Adhere to ITIL best practices for service management
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Valid driver's license for occasional off-site support
- Reliable transportation to downtown Dallas office