Job Description
Are you ready to launch your career in technology? Chicago Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. This is a fantastic opportunity for recent graduates or those looking to break into the tech industry with a focus on weekend operations.
We offer a competitive benefits package, including health insurance, paid training, and a clear pathway for career advancement. If you have a passion for technology and a desire to help others, we want to hear from you.
Why Join Us?
- Start your career with zero experience required.
- Comprehensive paid training program.
- Modern office environment in the heart of Chicago.
- Flexible weekend schedule that fits your lifestyle.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software connectivity issues in a timely manner.
- Assist with the setup, configuration, and maintenance of company devices and networks.
- Document all technical interactions, issues, and resolutions in our ticketing system.
- Collaborate with the senior engineering team to troubleshoot complex technical problems during weekend hours.
- Conduct regular system checks to ensure optimal performance and security compliance.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware, operating systems, and peripherals.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Available to work weekends (Saturday and Sunday) on a rotating schedule.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Proficient in using Microsoft Office Suite and web browsers.