Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and launch your career in Detroit's thriving tech scene! We're seeking motivated tech enthusiasts eager to build foundational skills in a dynamic, growth-oriented environment. You'll provide essential technical support to our clients while receiving hands-on training from industry experts. This role offers unparalleled mentorship, competitive compensation, and clear pathways to career advancement. Perfect for recent graduates or career changers with passion for technology!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical assistance via phone/email
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Valid driver's license for client site visits