Job Description
We are seeking a motivated IT Support Specialist to join our growing team in San Jose, CA. This is an immediate hire opportunity with comprehensive on-the-job training provided to ensure your success from day one. If you are ready to start tomorrow and launch a career in technology, we want to meet you.
At Apex Digital Solutions, we believe in investing in our people. You will receive mentorship from senior engineers and hands-on training on the latest enterprise systems. This is the perfect role for recent graduates or career changers looking for a structured path into the tech industry.
Key Highlights:
- Start Tomorrow: Rapid onboarding process.
- Full Training: We provide all necessary technical certifications and skills training.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and on-site visits.
- Install, configure, and troubleshoot hardware, peripherals, and software applications.
- Respond to help desk tickets in a timely and professional manner.
- Document all incidents, solutions, and service requests in the ticketing system.
- Collaborate with the IT team to maintain network security and system integrity.
- Assist in the rollout of new hardware and software updates.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science preferred).
- Strong willingness to learn and adapt to new technologies quickly.
- Basic understanding of computer networks, operating systems (Windows/Mac), and hardware components.
- Excellent problem-solving skills and attention to detail.
- Outstanding verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.