Job Description
Launch your tech career with TechGrowth Solutions! We're seeking passionate entry-level professionals for our IT Support Specialist role in San Francisco. Enjoy comprehensive paid training to master enterprise systems, cybersecurity protocols, and cloud technologies. This full-time position offers competitive compensation, growth opportunities, and a dynamic work environment in the heart of the Bay Area.
Our 6-month training program covers hardware troubleshooting, network administration, and customer service excellence. No prior experience required – we provide all tools for success. Join our innovative team supporting Fortune 500 clients and build lasting industry expertise.
Benefits Include: Health/dental/vision insurance, 401(k) matching, professional certifications, and mentorship from senior engineers.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Deploy and configure workstation systems and peripherals
- Document troubleshooting procedures in ticketing systems
- Collaborate with cross-functional teams on infrastructure projects
- Execute security protocols and access management
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work in fast-paced environments
- Valid US work authorization
- Customer service mindset with attention to detail