Job Description
Join TechFlow Solutions and launch your career in technology with our fully remote entry-level IT Support position! We're seeking motivated individuals ready to start tomorrow in a dynamic environment where your growth is our priority. As a key member of our IT team, you'll provide essential technical support to clients while gaining hands-on experience in cloud systems, cybersecurity protocols, and network administration. Enjoy flexible hours, comprehensive training, and a clear path to career advancement – all while working from anywhere in Pennsylvania.
Why TechFlow Solutions?
• Industry-leading onboarding program
• 100% remote work arrangement
• Health insurance and retirement benefits
• Annual professional development stipend
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, SaaS applications, and network connectivity
- Document all troubleshooting steps and solutions in ticketing systemsCollaborate with senior engineers on complex system outages and security incidents
- Conduct remote system installations, configurations, and upgrades
- Maintain security protocols for data access and client information
- Participate in cross-functional projects to improve IT infrastructure
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Customer service experience with strong problem-solving abilities
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States