Job Description
Launch your career in customer service without prior experience! GrowthPath Careers offers a fully paid training program designed to transform motivated individuals into professional specialists. Our 8-week intensive training covers communication skills, CRM systems, conflict resolution, and industry best practices. You'll join a supportive team environment with mentorship, performance bonuses, and clear career progression paths. Perfect for recent graduates or career changers seeking structured growth in London's dynamic business sector.
What We Offer:
- Comprehensive paid training program
- Industry-recognized certification
- Competitive salary + quarterly bonuses
- Flexible working arrangements post-training
- Health and wellness benefits
Responsibilities
- Master customer service protocols during paid training period
- Handle inbound/outbound calls and digital communications
- Resolve customer inquiries with empathy and efficiency
- Document interactions using Salesforce and Zendesk
- Collaborate with senior advisors for complex cases
- Meet performance metrics post-training (90+ CSAT)
- Participate in continuous improvement workshops
Qualifications
- No prior experience required - open to all backgrounds
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Adaptability to fast-paced environments
- Positive attitude and growth mindset
- Eligibility to work in the UK
- High school diploma or equivalent