Job Description
Immediate Hire! No Experience Required! Join our award-winning team at Growth Dynamics LLC as an Entry-Level Customer Service Representative. We're urgently seeking motivated individuals in Charlotte, NC to kickstart their careers with comprehensive paid training. If you're a quick learner with a passion for helping others, this is your golden opportunity!
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision) after 60 days
- Clear career advancement path to team lead/supervisor
- Modern downtown Charlotte office with free parking
- Fun, collaborative culture with team-building events
What We Offer:
- 5 weeks of paid hands-on training
- Flexible scheduling options (day/night/weekend shifts)
- Tuition reimbursement for professional certifications
- Annual company retreats and recognition programs
- Latest tech tools including AI-assisted support systems
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Upsell products/services based on customer needs
- Maintain customer satisfaction scores above 95%
- Collaborate with support teams for complex escalations
- Participate in daily team huddles and training sessions
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train from scratch!
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Charlotte office
- Must pass background check and drug screening