Job Description
Join Urban Nexus Solutions' award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals in Chicago with no prior experience to launch their careers in our dynamic support environment. Enjoy comprehensive training, career growth pathways, and a collaborative workplace culture that values your potential. Why apply? Competitive benefits, flexible scheduling options, and opportunities for advancement within 12 months. Perfect for recent graduates or career changers ready to excel!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to troubleshoot complex problems
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
- Maintain accurate customer records and data
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office suite
- Ability to work flexible shifts including evenings/weekends
- Valid authorization to work in the US
- No prior experience required – we provide full training!
- Positive attitude and willingness to learn