Job Description
Launch your career with Innovate Solutions Group, a Raleigh-based leader in customer experience technology! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to help you succeed in a fast-paced tech environment. This is your opportunity to develop professional skills while supporting Fortune 500 clients through innovative digital platforms.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues
- Document client interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution times and satisfaction scores
- Participate in continuous improvement initiatives
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent required (college preferred)
- No experience necessary – we train motivated candidates
- Strong communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Comfortable working in a team-based environment
- Basic computer proficiency with Windows/Mac OS
- Positive attitude and willingness to learn new technologies
- Must pass background check and pre-employment screening