Job Description
Are you looking to launch a career in the Information Technology sector? Apex Data Systems is currently seeking a dedicated Technical Support Specialist for our weekend shift in Dallas, TX. We pride ourselves on offering comprehensive training to equip you with the skills needed for long-term success.
In this role, you will be the first line of defense for our clients, ensuring technical stability and exceptional user experience. We are looking for individuals who are eager to learn, reliable, and ready to thrive in a fast-paced environment.
Why Join Us?
- Full Training Provided: No prior technical experience required; we teach you everything.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Weekend Flexibility: Enjoy your weekdays free with our stable weekend schedule.
- Career Growth: Clear pathways to Senior Support and Management roles.
Responsibilities
- Provide technical troubleshooting and customer support via phone, email, and remote desktop tools.
- Execute the provided training curriculum to master our technical products and services.
- Monitor system performance and resolve technical anomalies during weekend operations.
- Maintain accurate, up-to-date documentation of all technical issues and resolutions in the CRM system.
- Collaborate with the engineering and product teams to report bugs and suggest improvements.
- Conduct basic training sessions for new hires and junior team members.
- Ensure 100% uptime and responsiveness for critical client services.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic proficiency with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace.
- Ability to work rotating weekends (Friday, Saturday, Sunday) and holidays as scheduled.
- Enthusiastic attitude and a willingness to learn new technologies.