Job Description
We are seeking a motivated and detail-oriented individual to join our dynamic team as an Entry Level Technical Support Specialist. This role is perfect for recent graduates or those looking to kickstart a career in the technology sector. You will serve as the first point of contact for our clients, providing exceptional technical support and ensuring seamless user experiences.
At Horizon Systems Inc., we believe in investing in our people. You will receive comprehensive training and mentorship to help you grow professionally while solving complex technical challenges in a collaborative environment.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and career advancement paths.
- Modern work environment in the heart of San Antonio.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Assist clients with account setup, system configuration, and navigation of internal tools.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Collaborate with senior engineering teams to escalate and resolve complex technical problems.
- Conduct routine system checks and performance monitoring to ensure operational stability.
- Stay updated on the latest technology trends and internal processes to provide accurate guidance.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Must be detail-oriented, organized, and capable of managing multiple tickets simultaneously.
- Willingness to learn and adapt to new technologies quickly.