Job Description
We are currently seeking motivated individuals for an Urgent Hiring drive in Chicago, IL. If you are looking to launch a career in the tech industry but lack formal experience, we have the perfect solution.
At Chicago Tech Solutions Inc., we provide comprehensive training to help you master technical support skills. This is a fantastic opportunity to join a dynamic team where your growth is our priority.
Why Apply?
- Training Provided: Full on-the-job training for career starters.
- Urgent Need: Immediate openings available for the right candidates.
- Modern Environment: Work in a collaborative, tech-forward office in the Loop.
Don't miss out on this chance to advance your career in a stable and growing field.
Responsibilities
- Resolve Technical Issues: Assist customers with hardware, software, and network troubleshooting via phone and email.
- Customer Support: Provide clear, professional technical guidance to resolve client inquiries efficiently.
- Documentation: Accurately log all support tickets and resolutions in our CRM system.
- Training Delivery: Assist in training new hires and sharing best practices with the support team.
- System Updates: Stay updated on the latest technology trends and company protocols.
- Escalation: Identify complex issues and escalate them to senior technical staff when necessary.
Qualifications
- Education: High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus.
- Experience: No prior technical experience required; we provide the training.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with Microsoft Office and general computer operations.
- Attitude: Eager to learn, problem-solver mindset, and ability to work in a fast-paced environment.