Job Description
Are you ready to launch a successful career in technology?
We are urgently hiring dedicated Technical Support Associates in Charlotte, NC. At Apex Tech Solutions, we believe in investing in our people. If you are looking for a role where you can learn, grow, and earn while receiving comprehensive on-the-job training, this is the perfect opportunity for you.
No prior technical experience is required—we provide full training to get you certified and ready to succeed. Join a dynamic team where your potential is our priority.
Responsibilities
- Deliver Exceptional Customer Service: Assist clients with technical inquiries, troubleshooting issues, and resolving account-related problems via phone and email.
- Learn and Apply Training: Utilize the comprehensive training program to master our products and services, providing accurate and helpful solutions.
- Document Interactions: Log detailed notes on customer interactions and technical resolutions in our CRM system to maintain accurate records.
- Escalate Complex Issues: Identify when a problem exceeds your scope and efficiently escalate it to senior technical staff while keeping the customer informed.
- Collaborate with Teams: Work closely with the product and engineering teams to provide feedback based on common customer issues.
- Meet Performance Goals: Achieve daily and monthly targets for call handling, customer satisfaction scores, and first-contact resolution rates.
Qualifications
- High School Diploma or GED: A high level of commitment and a desire to learn is required.
- Strong Communication Skills: Excellent verbal and written English skills with the ability to explain complex concepts simply.
- Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Customer-Oriented Mindset: A passion for helping others and a patient, empathetic attitude towards clients.
- Reliability & Attendance: Ability to work full-time shifts, including weekends and holidays as needed.
- Willingness to Train: Eagerness to learn new technologies and adapt to a fast-paced environment.