Job Description
Join Baltimore's premier customer service team and start your new career tomorrow! We're seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in downtown Baltimore. No experience necessary – we provide paid training and career growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple communication channels
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Basic computer proficiency with typing speed of 30+ WPM