Job Description
Join our award-winning remote support team and deliver exceptional customer experiences from home! ConnectServe Solutions is seeking passionate Remote Customer Service Agents to serve our Anaheim-based clients. Enjoy a flexible schedule with full benefits, comprehensive training, and a collaborative virtual environment. As a key member of our CX team, you'll resolve inquiries, build relationships, and drive customer satisfaction—all while working remotely.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer issues using CRM tools with 90% first-contact resolution
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for quality, speed, and customer satisfaction
- Participate in ongoing training and process improvement initiatives
Qualifications
- 1+ years customer service experience in remote/virtual environments
- Excellent verbal/written communication and empathy skills
- Proficient with CRM platforms (Salesforce preferred)
- High-speed internet and quiet home office space
- Ability to work flexible schedules including evenings/weekends
- Type 40+ WPM with strong computer navigation skills
- Background check and drug screen required