Job Description
Join our award-winning customer service team in Jersey City! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits package, and career advancement opportunities in a fast-growing industry. No experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex escalations
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure