Job Description
Join Atlanta's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to start tomorrow at our downtown Atlanta hub. No experience necessary – we provide comprehensive paid training and offer flexible scheduling options. Enjoy competitive pay, health benefits, and career advancement opportunities in a dynamic, supportive environment.
Why Choose Us?
• Paid training program
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Modern downtown location near MARTA
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing coaching and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and empathy
- U.S. work authorization and clear background check