Job Description
Join our award-winning customer support team in Nashville! We're seeking motivated Customer Support Trainees to launch careers in tech. No experience required – we provide comprehensive training on industry-leading platforms. Enjoy a collaborative environment, competitive benefits, and clear growth paths to specialist or leadership roles. Immediate openings available!
Responsibilities
- Master company products/services through structured onboarding program
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Escalate complex issues to senior team members
- Meet performance metrics for response times and resolution rates
- Contribute to knowledge base articles
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Must pass background check and drug screening