Job Description
Join our award-winning customer service team in Madison, WI! We're seeking passionate Call Center Agents with flexible schedules to deliver exceptional support. Enjoy a dynamic work environment with competitive pay, comprehensive training, and opportunities for growth. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
What We Offer:
- Flexible day shifts (20-30 hrs/week)
- Comprehensive paid training
- Health benefits for full-time equivalents
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members on complex cases
- Participate in ongoing coaching sessions
- Adhere to company compliance protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficiency with Windows applications
- Flexible availability (M-F daytime shifts)
- Positive problem-solving mindset
- Passion for helping others