Job Description
Join our award-winning customer service team with paid training designed to launch your career! At Apex Communications Group, we invest in our people through comprehensive onboarding programs that equip you with industry-leading skills. Enjoy a modern, supportive work environment in downtown St. Petersburg with competitive benefits and growth opportunities.
This full-time position offers stability, professional development, and the chance to become part of a nationally recognized company. No prior experience required – we’ll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and proprietary software
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to optimize customer experiences
- Participate in ongoing training and skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer satisfaction
- Reliable transportation and punctuality
- Must pass background check and drug screening