Job Description
Launch your career in customer service with our elite training program! Orlando Innovations Group is seeking motivated individuals for our Customer Support Trainee position with a guaranteed $3,500 sign-on bonus. Join our dynamic team and gain hands-on experience in resolving customer inquiries, mastering CRM systems, and developing conflict resolution skills. No prior experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive benefits including health insurance, 401(k) matching, and quarterly performance bonuses.
Why Join Us?
- Industry-leading training program with mentorship from senior support specialists
- Clear career path to Senior Support Specialist and Team Lead roles
- Modern, collaborative workspace in Orlando's tech corridor
- Flexible remote work options after 90 days
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed monthly performance metrics for response time and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer satisfaction
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and willingness to learn new software
- Ability to work flexible hours including weekends if needed
- Customer service mindset with empathy and patience
- Passion for technology and continuous learning
- Valid US work authorization