Job Description
We are currently seeking enthusiastic and professional individuals to join our dynamic team as Call Center Agents in the heart of Buffalo, NY.
Take advantage of our exclusive Sign-on Bonus ($500.00) for new hires who join our customer support division. We pride ourselves on delivering top-tier service and offer a supportive, modern work environment with competitive benefits.
Why Join Us?
- Generous Sign-on Bonus for eligible candidates
- Competitive hourly pay ($18.00 - $22.00/hr)
- Health, dental, and vision insurance
- Flexible scheduling and paid time off
- Professional growth and development opportunities
If you are a dedicated communicator looking for a rewarding career, apply today!
Responsibilities
- Handle inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and professionally.
- Accurately enter and update customer information into CRM databases and internal systems.
- Identify opportunities to upsell products or services where appropriate.
- Escalate complex issues to senior support or management teams when necessary.
- Document all customer interactions and resolutions in the call logs.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center, retail, or customer service role is preferred but not required.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic data entry.
- Ability to multitask in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace are required for remote or hybrid roles.