Job Description
Join TechNova Solutions' award-winning customer support team as a Customer Support Trainee in Newark, NJ! We're offering a $2,500 sign-on bonus to qualified candidates who start before November 30th. This immersive 12-week program combines hands-on training with real-world experience, equipping you with the skills to become a customer service expert. Enjoy competitive pay, comprehensive benefits, and a clear career path to senior roles. Our modern Newark office features collaborative workspaces, wellness programs, and mentorship from industry veterans. Apply today and transform your passion for helping others into a rewarding career!
Responsibilities
- Master product knowledge and support protocols through structured training
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to resolve complex technical issues
- Identify process improvement opportunities to enhance customer satisfaction
- Participate in weekly performance reviews and skill development workshops
- Adhere to company SLAs and compliance standards in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience (internships count)
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office and ability to learn new software quickly
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to work flexible shifts including evenings/weekends
- Valid NJ driver's license for occasional client site visits
- Must pass background check and pre-employment assessment