Job Description
Join our award-winning customer service team in Plano, TX as a Call Center Agent! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a modern, supportive environment.
What We Offer:
- Competitive salary ($45K-$55K)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Professional development programs
- Modern downtown Plano location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce)
- Document interactions accurately in ticketing systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM and ticketing systems
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Available for flexible shifts (including weekends)