Job Description
Are you an empathetic communicator looking to advance your career in customer support? Apex Customer Solutions is hiring dedicated Call Center Agents to join our award-winning team in Los Angeles, CA.
As the face of our brand, you will play a pivotal role in ensuring our clients receive top-tier service. We pride ourselves on a collaborative culture, competitive benefits, and a supportive environment for professional growth. If you are ready to turn your customer service skills into a thriving career, we want to hear from you.
What We Offer:
- Competitive hourly wage ($18 - $25/hr based on experience)
- Comprehensive medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) retirement matching plan
- Modern, open-office workspace in downtown LA
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Enter accurate data and update customer records in the CRM system.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Adhere to all call scripts, quality assurance guidelines, and company policies.
- Identify opportunities to upsell products and services to meet revenue targets.
- Collaborate with the support team to improve overall service delivery.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in a call center or customer service role preferred.
- Excellent verbal communication and active listening skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to multitask and remain calm under pressure.
- Reliable internet connection and a quiet workspace (Hybrid/Remote available).
- Fluency in English (Bilingual in Spanish is a plus).